Privacy Policy

Overview

Virtuance, LLC (”Virtuance” “we” “our” “us”) respects your privacy and we are committed to protecting it through our compliance with this Privacy Policy (the “Policy”).   This Policy describes the types of information we may collect from you or that you may provide when you visit our website Virtuance.com (our “Site”) and our practices for collecting, using, maintaining, protecting, and disclosing that information.

This Policy does not address the privacy practices of any third parties that we do not own, control, or are affiliated with. Capitalized terms not defined in this Policy will have the meaning set forth in our Terms of Service (the “Terms”). We encourage you to read this Policy and the Terms, and to use the information they contain to help you make informed decisions.

By visiting and/or using our Site or Services you are accepting the privacy and security practices described in this Policy.   We reserve the right to change or update this Policy at any time.   We will post any updated Policy to the Site. By accessing the Site after we make any such changes, you are deemed to have accepted them.  We recommend that you review this Policy periodically.

This Policy is part of our Terms. By using the Site you agree to the terms and conditions of the Terms. If you choose to visit our Site or use our Services our relationship and any dispute that should arise will be governed by our Terms and this Policy, including limitations on damages, dispute resolution provisions, and application of Colorado law.

We do not sell, trade or rent your personal information to other companies or third parties although our third party technology and service providers may have access to your information as part of helping us provide Services or information to you and as set forth below. We, and such third party providers, use the information we collect about you as stated in this Policy to process orders, provide and improve Services, send you information you may find of interest, perform analytics services to evaluate your use of the Site, advertise and to provide a more robust or personalized online experience.   Except for information collected as stated in this Policy, we will not collect any personal information about you except when you specifically and knowingly provide such information to us.

If you have a question or concern about any of the information in this Policy, please contact Virtuance at:

Virtuance, LLC

1660 South Albion Street, Suite 800

Denver, CO 80222

[email protected]

Information we collect from you

In order to provide you Services through the Site, it is required that you register on the Site. During registration, we will ask you to supply information that allows us to personally identify you. This information includes your name, email address, physical address, phone number and other information that allows us to contact you in order to provide you with our Services and in order to maintain the Site. You may be asked to provide additional information to us after you have registered.  If you order Services from us, we will require information pertinent to providing those Services including but not limited to geolocation data and social media information, and if you choose to pay us with a payment card we will collect the credit card or debit card numbers and related information for payment processing by our third party processor as described below.

Use of information we collect from you

We electronically store all information that you provide us. We engage third-party companies and individuals to perform functions on our behalf and to help us provide the Services.  We use information you provide us so that we, or such contractors, can be in contact with you after you have requested information from us or placed an order on the Site. We also use your information to contact you from time to time to send you additional information about our products and services and so that we can keep you informed about new products and promotions that might interest you. We also use this information to enhance your experience on the Site. For example, we might use the information you provide us in order to show you specific content that we believe applies to you according to your preferences when you visit the Site or when we contact you.

At any time, you may choose to stop receiving any future communications from us, not related a Service you have ordered, by clicking on the “opt-out” link contained within any unsolicited email communication. After you have opted-out of future communications, Virtuance will not send you unsolicited communications.

While using the Site, you can choose not to provide certain information, or reject cookies (as explained below) however, your decision to do so will limit your ability to use many of the Site’s features and may inhibit our ability to provide you with our Services.

You may update and/or edit your personal information at any time by logging in to our Site with your email address and password and clicking on ‘My Account’.

Use of cookies and web beacons

A cookie is a small piece of data that is stored in a browser-related file on your computer’s hard drive when you use the Services on the Site. Cookies are uniquely assigned to your computer, and are read by a web server in the domain that issued the cookie to you. Our primary use of cookies is to enable us to recognize your computer each time you return to our Site or use our Service, keep track of your preferences, determine what you have already seen on our Site and to improve your online experience. For example, storing a cookie on your computer allows you to login without typing your registered e-mail address and password. We may also use an e-mail delivery and marketing company to send e-mails that you have agreed to receive. Pixel tags and cookies are used in those e-mail messages to help us measure the effectiveness of our advertising. Third parties, including third-party advertisers, may also set cookies. Such third parties are responsible for placing and using such cookies and may collect information about you through such cookies. We do not have access to such cookies, control the use of such cookies or have control over the privacy policies of such parties. Please also note that certain types of e-mails available through the Services on our Site may automatically log you into the Site and/or set new cookies when you click on the links in the e-mails and that you may need to manually remove such cookies if you do not want them to be set on your computer.

If you do not want cookies stored on your computer you can reject cookies by modifying your web browser setting accordingly (each browser is different, so check the “Help” menu of your browser to learn how to change your cookie preferences). However, if you choose to reject cookies, you may not be able to access products and Services that we offer that require you to “login” or “sign in.”

In addition to cookies, we log standard information such as your IP address along with the URL from which you came to our Site and the URLs visited on our Site, which may or may not contain some personally identifiable information. IP addresses are used by your computer every time you are connected to the Internet. Your IP address is a number that is used by computers on the network to identify your computer. IP addresses are automatically collected by our web server as part of demographic and profile data known as “traffic data” so that data (such as the Web pages you request) can be sent to you.   We will not use your IP address to attempt to identify your personal information. Other “traffic data” includes time, the type of web browser being used, the operating system, and CPU speed. This information is sent automatically by your web browser when you are connected to a web site.

Protection of collected information

We take commercially reasonable steps to maintain security systems and secure servers to protect your information from loss, misuse, and unauthorized access, disclosure, alteration or destruction. Please understand, however, that no security system is impenetrable.   Although your personal information is password-protected so that only you may access or change the information you are also responsible for the security of your information. You should not share your password or any other login credentials with anyone. Our personnel will never ask you to divulge your password in written or electronic communications. We will only ask you for your password when you contact us and only in cases where you request customer service to correct a service problem which requires your password. Additionally, we use Inspire Commerce, a third party, to process all payment card payments. Please visit Inspire Commerce’s website at www.inspirecommerce.com to read Inspire Commerce’s privacy policy with respect to personal information you provide to Inspire Commerce’s for any payments to us. Please be aware that while we protect your personal information to the greatest extent possible, Internet security technology changes rapidly and data transmission is never 100% secure. We cannot guarantee that any safeguards we use will completely protect your information from security threats whether now or in the future. You should also be aware that despite our efforts, factors beyond our control may result in disclosure of your information. We are not responsible for circumvention of any privacy settings or security measures we provide or any associated loss of data, data corruption, or otherwise unauthorized access.  Accordingly, we are not able to guarantee the security of the information you transmit when utilizing our Services, and as such, you use the Site at your own risk.

Legal Matters; Protection of Rights, Property and Interests; Safety

We may, without your consent, access and disclose your personal information, any communications sent or received by you, and any other information that we have about you or your account: as may be permitted or required by law, regulation, rule or court order; pursuant to requests from governmental, regulatory or administrative agencies or law enforcement authorities; to establish or exercise our legal rights or defend against legal claims; or to prevent, investigate, identify persons or organizations potentially involved in, or take any action regarding, suspected fraud, violations of our Terms, or activity that appears to us to be illegal or may expose us to legal liability. Additionally, we may disclose your personal information in situations that we believe to be emergencies involving potential threats to the physical safety of any person or property if we believe that your personal information in any way relates to that threat.

Sharing of Information with Third Parties

Information about you and those we provide Services to is an important part of our business, and we are not in the business of selling it to others. We may, however, provide your personally identifiable information to third parties in the following instances:

We need to share your information to provide the product or Service you have requested; We have your consent; We need to send the information to companies who work on behalf of us to provide a product or Service to you; We conclude that we are required by law or have a good faith belief that access, preservation or disclosure of such information is reasonably necessary to protect our rights, property or safety of our personnel, it users or the public; We find that your actions on our Site violates the Terms; We provide such information to trusted businesses or persons for the sole purpose of processing personally identifying information on our behalf.

We may share some or all of your information with any of our affiliated companies, subsidiaries, joint ventures, or other companies under common control with us.  We might sell or buy subsidiaries or business units as we develop our business. In such transactions, customer information may be one of the transferred business assets.

As we develop our business, we might sell or buy businesses or assets. In the event of a corporate sale, merger, reorganization, sale of assets, dissolution, or similar event, your information may be part of the transferred assets.

Children

The Site and our Services are not intended for children under 13 years of age. No one under age 13 may provide any information to or on the Site. We do not knowingly collect personal information from children under 13. If you are under 13, do not use the Site. If we learn we have collected or received personal information from a child under 13 without verification of parental consent, we will delete that information. If you believe we might have any information from or about a child under 13, please contact us at [email protected]

Links to Other Websites

This Site contains links to other websites, social media sites, and internet applications. Please be aware that we are not responsible for the privacy practices of such other sites. We encourage our users to be aware when they leave our site and to read the privacy statements of each and every website that collects personally identifiable information. This privacy statement applies solely to information collected by this Site.

Important Notices to Non-U.S. Residents

We may store and process personal information collected on our Site in the United States or any other country.   However, we are located, and the Site and its servers are primarily operated, in the United States. If you are located outside of the United States, please be aware that your personal information may be transferred to, processed, maintained, and used on computers, servers, and systems located outside of your state, province, country, or other governmental jurisdiction where the privacy laws may not be as protective as those in your jurisdiction. If you are located outside the United States and choose to use the Site or Services, you hereby irrevocably and unconditionally consent to such transfer, processing, and use in the United States and elsewhere.

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